Consulting
Salesforce Certified Service Cloud Consultant
Build service experiences that resolve cases faster.
Design case management, omni-channel routing, knowledge, and AI-assisted service that support teams love. Aligned to the official Service Cloud Consultant exam and built in live orgs.
Who it's for: Consultants and admins implementing customer service on Salesforce.
Learning objectives
What you'll master
Every module is hands-on in a real Salesforce org and mapped to the objectives Salesforce tests on exam day.
- Design case management, routing, and escalation for support teams
- Configure omni-channel, knowledge, and self-service experiences
- Build service consoles and macros that speed agent resolution
- Implement SLAs, entitlements, and milestones for support contracts
- Enable AI-assisted service with Einstein and chatbots
Your instructor
Business Analyst & Consultant Instructor
S
Certified expertS
Sheala
Business Analyst & Consultant Instructor
Bridges business needs and Salesforce solutions — teaching requirements gathering, process design, and stakeholder-ready consulting.
Certifications
- Certified Business Analyst
- Sales Cloud Consultant
- Service Cloud Consultant
Ready to get certified?
Reserve your seat in the next live cohort of Salesforce Certified Service Cloud Consultant. Seats are limited and fill fast.